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« HIPAA: More Changes and Initiatives by HHS | Main | Privacy: Surveillance and Poor Security Practices »

Keyloggers + Social Engineering = Identity Theft: Fraudsters Exploit Human Frailties with Seductive Messages

Fraudsters and cybercriminals continue to find creative ways to exploit technology and human weakness to facilitate their crimes. Another new exploit they are using is hijacking popular Google search terms, typically targeting bank sites, and then inserting HTML into the legitimate response pages to get end-users to provide personally identifiable information (PII), typically website user IDs and passwords, often in conjunction with keyloggers they download to the victims' computers.

While this exploit does require a small monetary investment by the criminal, it is worth it to the fraudsters to get the much more valuable PII to either sell to other criminals, or to use for their own crimes. These are not nickel and dime crooks, these are some serious crooks who know how to dupe people out of their money by creating an appealing, seductive promise or image that the enduser thinks will ultimately help him or her in one way or another. As the article states, "Attackers are realizing that in business, you need to spend money to make money." Indeed, potentially many times more money than their investment.

Google reportedly removed all the malicious links that were exploited by this scheme, but it is possible they missed some of the links.

This isn't a new type of attack. Cybercriminals know that end-users are less likely to have their computers updated with the latest security patches, and they also know that people are gullible to following the directives provided at what they perceive to be legitimate sites. I still hear, even from folks responsibile for information security, people who say they click on links found through popular search engines such as Google with no worries that they will be sent to a bogus site, or no worries that the link provided may be surreptitiously loading spyware on their computers.

A couple of actions to help fight this type of exploit:

* Monitor websites and search engines for references and links to your organization's website and see if you find any bogus ones. Get those URLs removed.

* Provide training and awareness to your personnel about how to spot bogus websites

* Provide training and awareness to your personnel for how to resist the urge to click URLs promising to take them to sites with "hot pictures" of famous celebrities, or some other bait that many of your employees will fall for.

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Comments

I tell people that if they need to get to their bank/credit institution sites, they need to reference their monthly statement or contact the bank itself in person, if possible rather than search engines and the like. I prefer to be absolutely sure, and then bookmark/record the site for later reference.

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Rebecca Herold's Bio:

Rebecca Herold,CISSP, CIPP, CISM, CISA, FLMI, has been providing information security, privacy and regulatory assistance and services to organizations from a wide range of industries for over 18 years. Rebecca was instrumental in building the information security and privacy program while at Principal Financial Group, which was awarded the CSI Information Security Program of the Year Award in 1998. IT Security ranked Rebecca as one of the top 59 IT security influencers, and Computerworld put Rebecca their list of the 25 top privacy experts and on their list of the 9 best privacy consulting firms. Rebecca has been CPO for two consulting organizations, and has had her own information privacy, security and compliance business since 2004. Rebecca has written chapters for several books, dozens of articles, and has been writing a monthly privacy column for the CSI Alert newsletter since the beginning of 2001, and is working on her 11th book. Some of her other books include The Privacy Papers, Managing an Information Security and Privacy Awareness and Training Program, The Definitive Guide to Security Inside the Perimeter (Realtime Publishers), The Shortcut Guide to Improving IT Service Support through ITIL (Realtime Publishers), and The Practical Guide to HIPAA Privacy and Security Compliance. In addition, Rebecca is the leader of The Realtime IT Compliance Community where she posts to her IT Compliance weblog. You can contact Rebecca at: rebecca_herold@realtimepublishers.net.