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Avoid Some Common Email Pitfalls

There are increasing reports of email misuse, malicious use, mistaken use, and just plain bad implementations of email systems that allow the many outside threats and desperado insiders to exploit vulnerabilities.

It is most common for information assurance pros to be fairly diligent in trying to keep malware out of the enterprise network through scanning and filtering emails, and it is good to see that it is also becoming a growing trend to try and prevent sensitive data from leaving the enterprise, "leaking" is the current buzzword of choice, by using scanning and encryption. However, there are many other email mishaps and business damage that can occur through the use, or misuse, of email that can have negative business impact and legal implications.

How do you monitor your emails? How do you keep your customer email addresses up-to-date? Do you allow your personnel to use their personal email addresses to do business communications?

I discussed these and other issues in my monthly column I wrote for the May issue of the CSI Alert newsletter. You can see my final, pre-production, draft of "Obscure Email Issues" at my site.

I welcome your feedback!

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Rebecca Herold's Bio:

Rebecca Herold,CISSP, CIPP, CISM, CISA, FLMI, has been providing information security, privacy and regulatory assistance and services to organizations from a wide range of industries for over 18 years. Rebecca was instrumental in building the information security and privacy program while at Principal Financial Group, which was awarded the CSI Information Security Program of the Year Award in 1998. IT Security ranked Rebecca as one of the top 59 IT security influencers, and Computerworld put Rebecca their list of the 25 top privacy experts and on their list of the 9 best privacy consulting firms. Rebecca has been CPO for two consulting organizations, and has had her own information privacy, security and compliance business since 2004. Rebecca has written chapters for several books, dozens of articles, and has been writing a monthly privacy column for the CSI Alert newsletter since the beginning of 2001, and is working on her 11th book. Some of her other books include The Privacy Papers, Managing an Information Security and Privacy Awareness and Training Program, The Definitive Guide to Security Inside the Perimeter (Realtime Publishers), The Shortcut Guide to Improving IT Service Support through ITIL (Realtime Publishers), and The Practical Guide to HIPAA Privacy and Security Compliance. In addition, Rebecca is the leader of The Realtime IT Compliance Community where she posts to her IT Compliance weblog. You can contact Rebecca at: rebecca_herold@realtimepublishers.net.