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« Miscellaneous Cybercrime & Privacy Tidbits | Main | How to Use Privacy as a Business Differentiator & To Maintain Trust »

A $1 Billion Access Control Mistake

It has been widely reported and blogged about how an old United Airlines story was posted with huge stock value loss...

United Airlines (UAL) reportedly lost $1 billion after an article about the company's 2002 bankruptcy was mistakenly accessed, posted and widely reported. UAL stock dropped 75%...worth $1 billion...in 11 minutes.

Much analysis has been done about why this happened, such as "How a Series of Mistakes Hurt Shares of United."

However, it seems to me, from the bits and pieces that I've read, that this was an automated, and unplanned, exploit of poor security related to inadequate access controls, record retention weaknesses, and...the always present element in incidents...human vulnerabilities to make mistakes and bad judgments.

The main blame reportedly appears to be a lack of a date on the old news release.

So, another factor is a lack of proper classification labeling and logging a date stamp.

Actually, doing an in-depth look at this incident would make a great case study to show how many different areas...not just IT but others throughout an enterprise along with business partners...can have vulnerabilities that, when stirred together create the perfect storm to completely wipe out a company, company's stock value, etc.

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Rebecca Herold's Bio:

Rebecca Herold,CISSP, CIPP, CISM, CISA, FLMI, has been providing information security, privacy and regulatory assistance and services to organizations from a wide range of industries for over 18 years. Rebecca was instrumental in building the information security and privacy program while at Principal Financial Group, which was awarded the CSI Information Security Program of the Year Award in 1998. IT Security ranked Rebecca as one of the top 59 IT security influencers, and Computerworld put Rebecca their list of the 25 top privacy experts and on their list of the 9 best privacy consulting firms. Rebecca has been CPO for two consulting organizations, and has had her own information privacy, security and compliance business since 2004. Rebecca has written chapters for several books, dozens of articles, and has been writing a monthly privacy column for the CSI Alert newsletter since the beginning of 2001, and is working on her 11th book. Some of her other books include The Privacy Papers, Managing an Information Security and Privacy Awareness and Training Program, The Definitive Guide to Security Inside the Perimeter (Realtime Publishers), The Shortcut Guide to Improving IT Service Support through ITIL (Realtime Publishers), and The Practical Guide to HIPAA Privacy and Security Compliance. In addition, Rebecca is the leader of The Realtime IT Compliance Community where she posts to her IT Compliance weblog. You can contact Rebecca at: rebecca_herold@realtimepublishers.net.