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Tools <> Technology

I participate in the LinkedIn community, and I occasionally put out short "status" messages when I'm working on products, projects or going to provide training. My current "status update" statement is, "Rebecca is creating tools to support information security, privacy and compliance management and leadership." (I'm really excited about these tools...I know they work!)

I received a message regarding this status update from one of my LinkedIn contacts. Here's an excerpt...

"...what kind of "tools to support information security .."? I'm interested because technology is not everything, security is more a mind set than technology."

Great question!

I think it is important to remember tools are not synonymous with technology. I do not view all tools as being technology-based. Tools have been around since humans started fashioning arrowheads from stones and started digging holes with sticks. Tools comprise a very wide range of items that we can use to make our life easier and/or more efficient. I've been using non-technology-based tools for a very long time; both at work and away from work.

For example, I use a hoe in my garden to get rid of weeds; it is an effective tool that is not technology-based. I use a wall calendar with columns for me and each of my family members as a tool to keep track of what we each need to do and where we need to be on any given day. One of my favorite tools is the screwdriver I need to use at least once a month to tighten a screw in the arm of my office chair that, for some reason, always gets loose no matter how tightly I screw it in.

Although in my business I work with primarily technology issues, I use a very wide number of non-technology-based tools to help me make my work more effective. For example, I view my to-do list (a hand-written list) as an effective tool to keep me on track each day with my work. I also have always used my favorite pen and good ol' spiral bound notebook as my tools of choice to take notes during meetings; I remember the details better when I write them down by hand instead of typing it on my computer...there is a ton of scientific research that shows how these two different ways of taking notes impacts different parts of your brain and memory, but that is a topic for another blog... :)

The tools I'm creating are management tools that may involve technology to some degree but are not in-and-of-themselves technology; at the core they help information security, privacy and compliance leaders to more effectively and efficiently perform their job responsibilities. They go beyond a to-do list, but they are not a technology solution. I have always believed that information security and privacy is a human issue that must be addressed using not just technology, but also tools that involve human actions, activities, decisions, and so on.

This is really a great and important question; too many people today automatically equate business tools purely with technology. Technology is wonderful, and can address many business issues. However, with very few, if any, exceptions, non-technology tools will always be needed to make business as successful and as efficient as possible.

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Comments

"For example, I use a hoe in my garden to get rid of weeds; it is an effective tool that is not technology-based."

A hoe is not based on technology??? Are you talking about an eye hoe? I think you mean it is not information technology-based, no? A hoe is definitely technology-based, especially a big one.

Thanks for your note, Davi.

Sorry if it was not clear in my posting and the brief excerpt provided. The point is that not all information security and privacy tools are based on hardware or software-based technology tools.

Regarding the garden hoe, yes, I'm talking about a simple garden tool, a blade attached to a handle, some types of which are called "eye hoes."

I'm not talking about a backhoe, a highly technical piece of machinery which we also have (I also am a farmer, which in Iowa right now is a rather frustrating venture.) Using our backhoe in my garden would likely annihilate not only the weeds, but also the vegetables! :)

Sure, it is debateable and arguable that a simple garden hoe consisting of a handle and blade may or may not be based on technology. The definition of "technology" has been argued by many for years.

However, the point is that computer hardware and software technology tools are not the only tools that are necessary for business success, or information security, privacy and compliance success.

Rebecca

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Rebecca Herold's Bio:

Rebecca Herold,CISSP, CIPP, CISM, CISA, FLMI, has been providing information security, privacy and regulatory assistance and services to organizations from a wide range of industries for over 18 years. Rebecca was instrumental in building the information security and privacy program while at Principal Financial Group, which was awarded the CSI Information Security Program of the Year Award in 1998. IT Security ranked Rebecca as one of the top 59 IT security influencers, and Computerworld put Rebecca their list of the 25 top privacy experts and on their list of the 9 best privacy consulting firms. Rebecca has been CPO for two consulting organizations, and has had her own information privacy, security and compliance business since 2004. Rebecca has written chapters for several books, dozens of articles, and has been writing a monthly privacy column for the CSI Alert newsletter since the beginning of 2001, and is working on her 11th book. Some of her other books include The Privacy Papers, Managing an Information Security and Privacy Awareness and Training Program, The Definitive Guide to Security Inside the Perimeter (Realtime Publishers), The Shortcut Guide to Improving IT Service Support through ITIL (Realtime Publishers), and The Practical Guide to HIPAA Privacy and Security Compliance. In addition, Rebecca is the leader of The Realtime IT Compliance Community where she posts to her IT Compliance weblog. You can contact Rebecca at: rebecca_herold@realtimepublishers.net.