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« A Roadmap For Successful ITIL Implementation | Main | Insider Threat Example: Former Cox Employee Sent To Jail (And More) For Hacking System »

FTC Hands Down Another FTC Act Noncompliance Penalty For Bad Online Application Security

Yesterday the U.S. Federal Trade Commission (FTC) handed down yet another penalty against an online retailer, Life is good, Inc., for not properly safeguarding their online ecommerce applications.

The FTC charged they were in violation of the FTC Act because they promised in their online privacy statement that they would safeguard their customer data, but yet a hacker "was able to use SQL injection attacks on Life is good’s Web site to access the credit card numbers, expiration dates, and security codes of thousands of consumers."

We're going to see more an more of these types of judgments and penalties as the number of security incidents and privacy breaches continues to climb as a result of poorly engineered and unsecured applications. To be effective, security and privacy *MUST* be designed in from the very beginning of application planning. It should be a no-brainer to any applications designer to build in security.

Business leaders out there, make sure you do not sacrifice security in order to meet a deadline! An incident will likely cost you a lot more than pushing back the release date of your newest, slickest revenue-generating application.

Here's the text of the FTC press release:

"Online Apparel Retailer Settles FTC Charges That It Failed to Safeguard Consumers’ Sensitive Information, in Violation of Federal Law Credit Card Numbers, Expiration Dates and Security Codes of Thousands of Consumers Compromised An apparel company that collected sensitive consumer information and pledged to keep it secure has agreed to settle Federal Trade Commission charges that its security claims were deceptive and violated federal law. The order against Life is good, Inc. and Life is good Retail, Inc. bars deceptive claims about privacy and security policies and requires that the companies implement a comprehensive information-security program and obtain audits by an independent third-party security professional every other year for 20 years.

Life is good designs and sells retail apparel and accessories and operates the Web site, www.lifeisgood.com. According to the FTC’s complaint, through its Web site, Life is good has collected sensitive consumer information, including names, addresses, credit card numbers, credit card expiration dates, and credit card security codes. Its privacy policy claimed, “We are committed to maintaining our customers' privacy. We collect and store information you share with us - name, address, credit card and phone numbers along with information about products and services you request. All information is kept in a secure file and is used to tailor our communications with you.” Contrary to these claims, the FTC alleges that Life is good failed to provide reasonable and appropriate security for the sensitive consumer information stored on its computer network. Specifically, the FTC charged that the company:

unnecessarily risked credit card information by storing it indefinitely in clear, readable text on its network, and by storing credit security card codes;
failed to assess adequately the vulnerability of its Web site and corporate computer network to commonly known and reasonably foreseeable attacks, such as SQL injection attacks;
failed to implement simple, free or low-cost, and readily available security defenses to SQL and similar attacks; failed to use readily available security measures to monitor and control connections from the network to the Internet; and
failed to employ reasonable measures to detect unauthorized access to credit card information.
The FTC alleges that, as a result of these failures, a hacker was able to use SQL injection attacks on Life is good’s Web site to access the credit card numbers, expiration dates, and security codes of thousands of consumers.

The settlement bars Life is good from making deceptive claims about its privacy and security policies. It requires the company to establish and maintain a comprehensive security program reasonably designed to protect the security, confidentiality, and integrity of personal information it collects from consumers. The program must contain administrative, technical, and physical safeguards appropriate to Life is good’s size, the nature of its activities, and the sensitivity of the personal information it collects. Specifically, Life is good must:

Designate an employee or employees to coordinate the information security program.
Identify internal and external risks to the security and confidentiality of personal information and assess the safeguards already in place.
Design and implement safeguards to control the risks identified in the risk assessment and monitor their effectiveness.
Develop reasonable steps to select and oversee service providers that handle the personal information of Life is good customers.
Evaluate and adjust its information-security program to reflect the results of monitoring, any material changes to the company’s operations, or other circumstances that may impact the effectiveness of its security program.
The settlement requires Life is good to retain an independent, third-party security auditor to assess its security program on a biennial basis for the next 20 years. The auditor will be required to certify that Life is good’s security program meets or exceeds the requirements of the FTC’s order and is operating with sufficient effectiveness to provide reasonable assurance that the security of consumers’ personal information is being protected.

The settlement also contains bookkeeping and record keeping provisions to allow the agency to monitor compliance with its order.

The Commission vote to accept the proposed consent agreement was 5-0. The FTC will publish an announcement regarding the agreement in the Federal Register shortly. The agreement will be subject to public comment for 30 days, beginning today and continuing through February 18, after which the Commission will decide whether to make it final. Comments should be addressed to the FTC, Office of the Secretary, Room H-135, 600 Pennsylvania Avenue, N.W., Washington, D.C. 20580. The FTC is requesting that any comment filed in paper form near the end of the public comment period be sent by courier or overnight service, if possible, because U.S. postal mail in the Washington area and at the Commission is subject to delay due to heightened security precautions."

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Rebecca Herold's Bio:

Rebecca Herold,CISSP, CIPP, CISM, CISA, FLMI, has been providing information security, privacy and regulatory assistance and services to organizations from a wide range of industries for over 18 years. Rebecca was instrumental in building the information security and privacy program while at Principal Financial Group, which was awarded the CSI Information Security Program of the Year Award in 1998. IT Security ranked Rebecca as one of the top 59 IT security influencers, and Computerworld put Rebecca their list of the 25 top privacy experts and on their list of the 9 best privacy consulting firms. Rebecca has been CPO for two consulting organizations, and has had her own information privacy, security and compliance business since 2004. Rebecca has written chapters for several books, dozens of articles, and has been writing a monthly privacy column for the CSI Alert newsletter since the beginning of 2001, and is working on her 11th book. Some of her other books include The Privacy Papers, Managing an Information Security and Privacy Awareness and Training Program, The Definitive Guide to Security Inside the Perimeter (Realtime Publishers), The Shortcut Guide to Improving IT Service Support through ITIL (Realtime Publishers), and The Practical Guide to HIPAA Privacy and Security Compliance. In addition, Rebecca is the leader of The Realtime IT Compliance Community where she posts to her IT Compliance weblog. You can contact Rebecca at: rebecca_herold@realtimepublishers.net.