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« New Report Provides Great Information Security Information To Give To CEOs | Main | 2 Years Following Major Privacy Breach, Bahamas Puts Up Data Protection Web Site »

"Awards" Given For E-Commerce Site Privacy Policies...The Best And The Worst

I ran across some interesting e-commerce site "awards" recently published by CyberStreetSmart.org. They identified the recipients of their "screen door" (the award retailers DON'T want) and "steel door" (retailers want this) awards based upon the privacy protections the sites had in place for customer personally identifiable information (PII).

From October to November 2007 the privacy policies of 484 supposedly popular retail sites were reviewed to determine:

* How well each site/retailer informed customers about the use of their PII.

* How much control site/retailer granted customers over the use of their PII.

The "screen door" awards go to those retailers who do NOT let customers know how they are using or protecting their PII.

The sites that got the screen door (bad privacy) awards included (in no particular order):

* auntiesbeads.com

* petsunited.com.au

* acekaraoke.com

* disneyshopping.com

* neimanmarcus.com

* nationalbusinessfurniture.com

* junonia.com

* restorationhardware.com

* rei.com

* homedepot.com

* petsmart.com


The "steel door" awards go to the retailers who have good privacy policies indicating good customer communications and security safeguards for PII in place.

The sites that got the steel door (good privacy) awards included (in no particular order):

* netflix.com

* quixtar.com

* emerchandise.com

* shutterfly.com

* jockey.com

* ralphlauren.com

* bhphotovideo.com

* rocawear.com


This is an interesting list; I've not heard of many of these sites.

Keep in mind these awards for privacy are made solely upon the wording of the posted privacy policies; they did not validate that the policies were actually supported by internal procedures.

Privacy policies are binding contracts with website visitors. If an organization posts a privacy policy making promises it is not actually following through on, it faces legal consequences. The U.S. Federal Trade Commission (FTC) has applied many fines and penalties to businesses that made promises within their websites that they were not keeping...you can find many of them searching here.

Have you reviewed your privacy policy lately?

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Rebecca Herold's Bio:

Rebecca Herold,CISSP, CIPP, CISM, CISA, FLMI, has been providing information security, privacy and regulatory assistance and services to organizations from a wide range of industries for over 18 years. Rebecca was instrumental in building the information security and privacy program while at Principal Financial Group, which was awarded the CSI Information Security Program of the Year Award in 1998. IT Security ranked Rebecca as one of the top 59 IT security influencers, and Computerworld put Rebecca their list of the 25 top privacy experts and on their list of the 9 best privacy consulting firms. Rebecca has been CPO for two consulting organizations, and has had her own information privacy, security and compliance business since 2004. Rebecca has written chapters for several books, dozens of articles, and has been writing a monthly privacy column for the CSI Alert newsletter since the beginning of 2001, and is working on her 11th book. Some of her other books include The Privacy Papers, Managing an Information Security and Privacy Awareness and Training Program, The Definitive Guide to Security Inside the Perimeter (Realtime Publishers), The Shortcut Guide to Improving IT Service Support through ITIL (Realtime Publishers), and The Practical Guide to HIPAA Privacy and Security Compliance. In addition, Rebecca is the leader of The Realtime IT Compliance Community where she posts to her IT Compliance weblog. You can contact Rebecca at: rebecca_herold@realtimepublishers.net.